Shipping Policy
Last Updated: 01.03.2026
This Shipping Policy describes how orders placed through the Lux Store website (the “Site”) are processed, shipped, and delivered. By placing an order through the Site, you agree to the terms set forth below.
1. Order Processing
1.1. Order Processing Time
All orders are processed after payment has been successfully confirmed. Processing time generally ranges from 1 to 5 business days, excluding weekends and holidays. Processing includes order verification, quality checks where applicable, and preparation for shipment by our third-party fulfillment partners.
1.2. Order Confirmation
Once your order is placed and payment is confirmed, you will receive an order confirmation email containing your order details. This email confirms receipt of your order but does not guarantee immediate shipment.
1.3. Incorrect Information
Customers are solely responsible for ensuring that all shipping information (including name, address, postal code, and contact details) is accurate and complete at the time of purchase. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete information provided by the customer.
2. Shipping Origin and Fulfillment
2.1. International Fulfillment
Orders are fulfilled by independent third-party suppliers and logistics partners, primarily located outside the United States. As a result, shipments may originate from international locations.
2.2. Third-Party Carriers
Shipping is handled by third-party carriers selected by our fulfillment partners. Carrier selection, routing, and handling are outside of our direct control.
2.3. Transfer of Information
To fulfill your order, certain personal information (such as name, address, and phone number) is shared with third-party suppliers and shipping providers strictly for order fulfillment purposes.
3. Shipping Times and Delivery Estimates
3.1. Estimated Delivery Time
Estimated delivery times vary depending on destination, carrier, customs processing, and other factors beyond our control. Typical delivery timeframes range from 7 to 30 business days, but delays may occur.
3.2. No Guaranteed Delivery Dates
All delivery timeframes provided on the Site or in communications are estimates only and are not guaranteed. We do not guarantee delivery by a specific date.
3.3. Delays
Delays may occur due to, but not limited to:
Customs inspections or clearance delays
Carrier delays
Weather conditions
International shipping disruptions
Force majeure events
We are not liable for delays caused by such factors.
4. Customs, Duties, and Taxes
4.1. Customs Clearance
International shipments may be subject to customs inspections and clearance procedures, which can cause delays.
4.2. Duties and Taxes
Customers are solely responsible for any customs duties, import taxes, VAT, or other fees imposed by local authorities. These charges are not included in the purchase price unless explicitly stated otherwise.
4.3. Refused Shipments
If a shipment is refused or returned due to unpaid customs duties or taxes, the order may be considered abandoned and may not be eligible for a refund.
5. Risk of Loss and Title
5.1. Transfer of Risk
Risk of loss and title for products pass to the customer upon handover of the shipment to the carrier, to the maximum extent permitted by applicable law.
5.2. Carrier Responsibility
Once an order has been shipped, responsibility for delivery rests with the carrier. Any claims for loss or damage during transit may require coordination with the carrier.
6. Tracking Information
6.1. Tracking Availability
Where available, tracking information will be provided once the order has shipped. Tracking updates are subject to the carrier’s systems and may not reflect real-time status.
6.2. Limited Visibility
Some international shipments may experience limited or delayed tracking updates, particularly during transit between countries.
7. Lost, Damaged, or Incorrect Items
7.1. Lost Shipments
If an order is confirmed as lost in transit, customers may contact support for review. Each case is reviewed individually.
7.2. Damaged Items
If an item arrives damaged, customers must notify us within a reasonable time and provide supporting evidence (such as photographs). Failure to provide evidence may result in denial of relief.
7.3. Incorrect Items
If an incorrect item is received, customers must notify us promptly. Claims are evaluated on a case-by-case basis.
7.4. Discretionary Resolution
Any replacement, refund, store credit, or alternative resolution is provided at our sole discretion, subject to review and verification.
8. Failed Deliveries and Returns
8.1. Failed Delivery Attempts
We are not responsible for failed deliveries due to customer unavailability, incorrect address details, or refusal of shipment.
8.2. Returns to Sender
If a shipment is returned to the sender due to customer error or refusal, the order may not be eligible for a refund.
8.3. No Automatic Returns
Due to the nature of international fulfillment, returns may not be accepted unless explicitly authorized.
9. Force Majeure
We are not liable for failure or delay in shipping or delivery caused by events beyond our reasonable control, including but not limited to natural disasters, war, governmental actions, labor disputes, pandemics, or transportation disruptions.
10. Contact Information
For questions regarding shipping, delivery, or order status, customers may contact us using the contact information provided on the Site. Response times may vary.
11. Policy Updates
This Shipping Policy may be updated at any time without prior notice. The version posted on the Site at the time of purchase governs the order.
1. Order Processing
1.1. Order Processing Time
All orders are processed after payment has been successfully confirmed. Processing time generally ranges from 1 to 5 business days, excluding weekends and holidays. Processing includes order verification, quality checks where applicable, and preparation for shipment by our third-party fulfillment partners.
1.2. Order Confirmation
Once your order is placed and payment is confirmed, you will receive an order confirmation email containing your order details. This email confirms receipt of your order but does not guarantee immediate shipment.
1.3. Incorrect Information
Customers are solely responsible for ensuring that all shipping information (including name, address, postal code, and contact details) is accurate and complete at the time of purchase. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete information provided by the customer.
2. Shipping Origin and Fulfillment
2.1. International Fulfillment
Orders are fulfilled by independent third-party suppliers and logistics partners, primarily located outside the United States. As a result, shipments may originate from international locations.
2.2. Third-Party Carriers
Shipping is handled by third-party carriers selected by our fulfillment partners. Carrier selection, routing, and handling are outside of our direct control.
2.3. Transfer of Information
To fulfill your order, certain personal information (such as name, address, and phone number) is shared with third-party suppliers and shipping providers strictly for order fulfillment purposes.
3. Shipping Times and Delivery Estimates
3.1. Estimated Delivery Time
Estimated delivery times vary depending on destination, carrier, customs processing, and other factors beyond our control. Typical delivery timeframes range from 7 to 30 business days, but delays may occur.
3.2. No Guaranteed Delivery Dates
All delivery timeframes provided on the Site or in communications are estimates only and are not guaranteed. We do not guarantee delivery by a specific date.
3.3. Delays
Delays may occur due to, but not limited to:
Customs inspections or clearance delays
Carrier delays
Weather conditions
International shipping disruptions
Force majeure events
We are not liable for delays caused by such factors.
4. Customs, Duties, and Taxes
4.1. Customs Clearance
International shipments may be subject to customs inspections and clearance procedures, which can cause delays.
4.2. Duties and Taxes
Customers are solely responsible for any customs duties, import taxes, VAT, or other fees imposed by local authorities. These charges are not included in the purchase price unless explicitly stated otherwise.
4.3. Refused Shipments
If a shipment is refused or returned due to unpaid customs duties or taxes, the order may be considered abandoned and may not be eligible for a refund.
5. Risk of Loss and Title
5.1. Transfer of Risk
Risk of loss and title for products pass to the customer upon handover of the shipment to the carrier, to the maximum extent permitted by applicable law.
5.2. Carrier Responsibility
Once an order has been shipped, responsibility for delivery rests with the carrier. Any claims for loss or damage during transit may require coordination with the carrier.
6. Tracking Information
6.1. Tracking Availability
Where available, tracking information will be provided once the order has shipped. Tracking updates are subject to the carrier’s systems and may not reflect real-time status.
6.2. Limited Visibility
Some international shipments may experience limited or delayed tracking updates, particularly during transit between countries.
7. Lost, Damaged, or Incorrect Items
7.1. Lost Shipments
If an order is confirmed as lost in transit, customers may contact support for review. Each case is reviewed individually.
7.2. Damaged Items
If an item arrives damaged, customers must notify us within a reasonable time and provide supporting evidence (such as photographs). Failure to provide evidence may result in denial of relief.
7.3. Incorrect Items
If an incorrect item is received, customers must notify us promptly. Claims are evaluated on a case-by-case basis.
7.4. Discretionary Resolution
Any replacement, refund, store credit, or alternative resolution is provided at our sole discretion, subject to review and verification.
8. Failed Deliveries and Returns
8.1. Failed Delivery Attempts
We are not responsible for failed deliveries due to customer unavailability, incorrect address details, or refusal of shipment.
8.2. Returns to Sender
If a shipment is returned to the sender due to customer error or refusal, the order may not be eligible for a refund.
8.3. No Automatic Returns
Due to the nature of international fulfillment, returns may not be accepted unless explicitly authorized.
9. Force Majeure
We are not liable for failure or delay in shipping or delivery caused by events beyond our reasonable control, including but not limited to natural disasters, war, governmental actions, labor disputes, pandemics, or transportation disruptions.
10. Contact Information
For questions regarding shipping, delivery, or order status, customers may contact us using the contact information provided on the Site. Response times may vary.
11. Policy Updates
This Shipping Policy may be updated at any time without prior notice. The version posted on the Site at the time of purchase governs the order.